How can we change the Google Apps domain registered/connected to our Solve accounts?
By following these four simple steps:
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Ensure the Solve administrator can login from our main website at https://secure.solve360.com. If you’ve only logged into Solve via Google Apps you may need to set a password on your account under Solve menu > Modify User Accounts > select the account and click “Change password”.
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Change the registered email address for your Solve accounts to match the new domain by opening Solve menu > Modify User Accounts > double-click on the email address to make the edit.
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Send us a request to remove the link from your existing Google Apps domain (don’t worry, your Solve accounts and data are safe).
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Login to the new Google Apps domain, install Solve from the Apps Marketplace and re-establish the link to your Solve account under the Apps grid icon (top right) > More > Solve CRM > choose “Existing Solve account”.